Appeals Policy


The Department of Certification has a transparent Appeals policy to help the candidates to ‘raise an appeal’ in order to reconsider or complain against any decision, exam process related issues or certification issues. An Appeals Officer along with an Appeals Assistant, reporting to the Manager for Quality & MIS, would work on resolving the issue(s) raised in the appeals. The appeal applicants should fill the Department of Certification’s Appeal Form and attach any supporting evidence. Candidates can access the Appeals Policy document and the Appeal Form from the Candidate Handbook.
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Appeal Process Flowchart:


The Appeals Officer verifies the nature of the appeal and forwards the Appeal Form to the respective team in the following manner:

  • Exam-related appeals shall be delegated to the Exam Committee
  • Complaints related to the Items in the Exam shall be delegated to the IW/IR Committee
  • Non-exam related issues that pertain to the certification in general shall be delegated to the Programme Officer

The result of the appeal resolution is informed to the Communication Officer and the Appeals Officer. The Communication Officer conveys the appeal resolution to the candidate.
The Department of Certification is responsible to provide the candidate with the appeal results within 30 days from receipt of the candidate's appeal request.

The Exam Committee meets once every quarter. Only appeal requests received at least 30 days before the meeting will be reviewed at that session. Appeals received less than 30 days from the Exam Committee meeting will be reviewed in the subsequent meeting.

In a scenario where the appeal applicant is not satisfied with the decision of the Exam Committee, the appeal applicant can request the Department of Certification to escalate the Appeal Form to the adjudication of the Standards Committee.

The appeal request should be submitted to the Department of Certification within 30 days from the date of the Exam Committee’s communicated decision. Appeals received beyond the 30-days timeframe would not be reviewed. The decision concluded by the Standards Committee is irrefutable and is obligatory to all parties involved in the appeal.

Banned Candidate Appeal Process


Banned candidates have a right to appeal once to the Department of Certification. The candidate should fill the Department of Certification ‘s Appeal Form in full, attach his/her exam transcript and submit it within 90 days from the Department of Certification’s ban date.

The Department of Certification will complete its thorough investigation following the same Appeal Process Flowchart, within 15 working days and communicate the final decision to the candidate. This decision is irrefutable and is obligatory to all parties involved in the appeal.

Suspended Candidate Appeal Process


Members whose certification has been suspended or revoked due to non-compliance of certification requirements may send in the Appeal Form to the Exam Committee/Department of Certification. This Appeal Form must be sent to the Department of Certification within ninety (90) days of the suspension/ revocation notice, providing details of the appeal and reason(s) for non-compliance.

The Appeal Form must be submitted to the Exam Committee within seven (7) calendar days from the exam date. For any non-exam related appeals, the Appeal Form must be submitted to the Department of Certification within sixty (60) calendar days from the Department of Certification’s communicated decision. Appeals received beyond the above-mentioned time frame would not be reviewed.

Certification Appeals Form

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