Appeal Process Flowchart:
The Appeals Officer verifies the nature of the appeal and forwards the Appeal Form to the respective team in the following manner:
- Exam-related appeals shall be delegated to the Exam Committee
- Complaints related to the Items in the Exam shall be delegated to the IW/IR Committee
- Non-exam related issues that pertain to the certification in general shall be delegated to the Programme Officer
The result of the appeal resolution is informed to the Communication Officer and the Appeals Officer. The Communication Officer conveys the appeal resolution to the candidate.
The Department of Certification is responsible to provide the candidate with the appeal results within 30 days from receipt of the candidate's appeal request.
The Exam Committee meets once every quarter. Only appeal requests received at least 30 days before the meeting will be reviewed at that session. Appeals received less than 30 days from the Exam Committee meeting will be reviewed in the subsequent meeting.
In a scenario where the appeal applicant is not satisfied with the decision of the Exam Committee, the appeal applicant can request the Department of Certification to escalate the Appeal Form to the adjudication of the Standards Committee.
The appeal request should be submitted to the Department of Certification within 30 days from the date of the Exam Committee’s communicated decision. Appeals received beyond the 30-days timeframe would not be reviewed. The decision concluded by the Standards Committee is irrefutable and is obligatory to all parties involved in the appeal.