Impartiality Policy


The purpose of the Impartiality Policy is to establish that relevant policies and procedures are followed by the Department of Certification, pertaining to impartiality in the treatment of applicants, candidates and certified members.


As per ISO 17025 standard clause 3.1, Impartiality means:

1. The presence of objectivity – in that “Objectivity” is understood to mean that conflicts of interest do not exist, or are resolved so as not to adversely influence the activities of the laboratory
2. Impartiality in handling issues also refers to freedom from conflicts of interest

  • freedom from bias
  • freedom from prejudice
  • neutrality
  • fairness
  • open-mindedness
  • even-handedness
detachment & balance

A conflict of interest is defined as a situation in which personal or professional concerns or connections of an individual affect his or her ability to place the welfare of the certification before personal benefits.

Impartiality Clause (Public Statement)

The Department of Certification extensively records its impartiality policies in an impartiality clause that reiterates the Department of Certification's commitment to inclusivity and diversity in its certification activities. The impartiality clause is summarized herein:

  • Impartiality across all faiths, race, caste, colour, creed, national or ethnic origin.
  • The Department of Certification does not exercise partiality in the application or certification and is committed towards fostering equality in opportunity in all aspects of the procedure.
  • Commitment to ensure equality of gender. No discrimination shall be made on the basis of sex, sexual orientation, pregnancy, gender identity.
  • The Department of Certification follows the best practices to provide equal opportunities in all processes of application, candidature and certification.
  • Assessment of all applications is made purely on the basis of their merit, and the applicant’s academic and technical qualifications.
  • The Department of Certification treats all differently abled candidates equally and they shall be entitled to the same rights, privileges, and respect as accorded to all other students.

The Department of Certification is committed to neutrality in all the certification activities, and is accountable for its implementation. All complaints regarding deviation from the DoC’s impartiality clauses will be handled by the Standards Committee.

Impartiality Policies

The Department of Certification fully acknowledges the importance of impartiality in carrying out its certification body activities that are governed by the requirements of the International Standard ISO/IEC 17024.

The Department of Certification is committed to ensure that the all Certification activities are undertaken in an impartial and unbiased manner. Every member of the Department of Certification, the members, and contractors shall commit to adhere to the following policies:

  • shall act impartially, and its policies and procedures for certification of persons shall be fair among all its applicants, candidates and certified persons;
  • shall not restrict certification on the grounds of undue financial or other limiting conditions, such as membership of an association or group;
  • shall be responsible for the impartiality of its certification and inspection activities and shall not allow commercial, financial or other pressures to compromise impartiality;
  • shall not suggest or imply to imply that certification would be simpler, easier or less expensive if consultancy or training services were used;
  • shall ensure, through internal procedures, the objectivity of the certification and inspection activities and manage potential conflict of interest according to the standards of the applicable projects;
  • shall base all decisions on objective evidence obtained based on objective evidence of conformity or nonconformity, and that any decisions made are not influenced by other interests or by other parties.
  • shall ensure the certification and inspection decisions are made and approved by a competent person who is free from influence by other interests or parties;
  • shall ensure that the highest standards of integrity are applied to all certification and inspection body activities;
  • shall ensure personnel will not be influenced by financial, commercial, or other pressures when conducting certification and inspection activities, and will take action to address any situation that would affect impartiality;
  • shall ensure personnel disclose any potential conflicts of interest in a Declaration Form;
  • shall ensure that the personnel taking part in certification and inspection activities, both internal and external, will act impartially when executing their responsibilities;

The Department of Certification has the necessary safeguards to ensure that these policies are strictly upheld and enforced;

Impartiality Implementation Procedure Steps:

  • Identification and monitoring of risk to impartiality
  • Analysis and evaluation of the risk to impartiality - risk assessment
  • Addressing Risk – Take action to eliminate and mitigate risk to impartiality
  • Perform periodic monitoring of risk to impartiality

Handling Threat to Impartiality

The Department of Certification will periodically review and examine the appropriateness of the policies and procedures related to freedom from conflict of interest of individuals and of the organization as a whole. Threats to its impartiality shall be identified on an ongoing basis, including threats that arise from its activities, its related bodies, its relationships, or the relationships of its personnel.

The Department of Certification will also determine whether any actions ought to be taken to mitigate against potential risks to impartiality. It shall enter into legally-enforceable agreements with concerned stakeholders to retain all authority and responsibility for certification and inspection activities, decisions and statements.

The top Management is committed to conduct an audit if an unacceptable threat to impartiality is identified in any certification activity. The Department of Certification will at all times be able to demonstrate that the certification decisions are based on objective evidence and that our decisions have not been improperly influenced by other interests or by other parties.
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