Certification Exam Policies and Procedures


The Department of Certification is committed to ensuring that the RCCE certification exams are respected and valued across the globe. Our certification exams are delivered on a completely online proctored platform called Ramsys.

The Department of Certification takes appropriate measures to ensure that the integrity of its exams is not compromised and also holds Rocheston’s ATPs’ accountable for taking appropriate steps to prevent and detect fraud and exam security breaches. The candidates are bound by the NDA wherein they undertake the commitment to not release confidential examination materials or participate in any fraudulent test-taking practices. Our certified trainers are excluded from the tasks of the invigilators or proctors for the certification examination. Our certified trainers will not be present during the test-taking.

Prevention and early detection are critical elements that require the close cooperation of ATPs’ Centres. The Exam Committee under the guidance of the Department of Certification, shall conduct periodic data forensics to identify patterns of deviance in exam results that help detect cheating or content piracy. Forensic indicators such as types of responses, latency, pass rates and retakes could help in revealing patterns of cheating, collusion or piracy. Administrators and proctors who observe violations of rules or suspect a testing security breach must immediately contact and inform the authorities. All relevant facts supporting the alleged breach shall be documented including the date, time and location of the incident, name of Candidate, name and version of exam taken.

Exam Monitoring Procedures


IMPORTANT!


The Department of Certification ensures that all our authorized Test Delivery Partners’ Centres strictly enforce all of the following rules.

  • Ensure the candidates may take the exam without interruptions.
  • The Test Delivery Partners’ Centres must have the Rocheston Logo displayed in a location that is visible to the candidates prior to entering the facility.
  • The Test Delivery Partners’ Centres location, testing policies and procedures must be communicated to the enrolled candidates prior to the beginning of the exam at the respective Test Delivery Partners’ Centres.
  • Ensure that each test is actively proctored with an unobstructed view of each candidate in the testing area. Acceptable methods of proctoring include:
  • Camera/video display - The proctor may remotely monitor the candidate via a camera with access to a complete view of the testing environment.
  • Observation window - The proctor may monitor the candidate through an observation window with a complete view of the testing environment.
  • If partitions are not available for the testing stations, ensure that candidates are seated far enough apart to minimize distractions and prevent cheating.
  • While testing is in progress, use of equipment such as printers, fax machines, copiers, telephones, or other electronic devices is not permitted in the testing environment.

Candidate Check-In and Exam Procedures


  • Before the candidate takes up the certification exam, the candidate’s identity with at least one form of valid identification document containing both a photograph and the candidate’s signature.
  • The candidate’s ID must match the registered account information on the Validation Screen prior to launching of the exam.
  • The ATPs’ must not allow recording or electronic devices in the testing area. Such devices include: paper, pens, pencils, cameras, computers, or cell phones. Additional candidate’s property, such as books or bags, should be stored outside the testing environment or remain inaccessible during the exam.
  • The candidate may seek permission to take a break during testing based on request. However, the candidate must be informed that the testing clock cannot be stopped during the break. Candidates must not be permitted to conduct activities during a break that may compromise exam security - including use of a telephone and/or communicating with other candidates.
  • The candidate is expected to have read and accepted the terms of the Non-Disclosure Agreement (NDA) prior to the commencement of the exam.
  • The candidate must not remove/delete any exam related content from the testing area and must NOT reproduce the exam content outside of the testing area.
  • The candidates found to have violated any of the Testing Centre rules may lose any existing certifications and become permanently ineligible for additional certifications.

NOTE: If the computer on which a candidate is taking the exam may stop responding, or produce an error condition in which continuation of the exam would not be possible, they must notify the ATPs or the administrator immediately to restart the exam. When the computer is restarted and/or the error condition resolved, the candidate will choose the "In-Progress" exam, which on most exams will return them to the point at which the interruption occurred. On applicable exams, the software will retain the exam progress and time remaining up to the point of termination, as long as the exam is resumed on the same computer in which it was started.

Exam Retake Policy


If a candidate is not able to pass the exam on the first attempt, no cooling or waiting period is required to attempt a retake of the exam. The candidate may retake the exam any time on payment of an additional fee. For further details contact the exam coordinator. The Department of Certification reserves the right to revoke the certification status of candidates who attempt the exam without abiding to Department of Certification Exam Retake Policy as stated above.

Violation Exam Policies


If a candidate violates any testing rule, exam policy, or term within the exam agreement (NDA), or engages in any misconduct that diminishes the security and integrity of RCCE certification in any way, the candidate may be permanently prohibited from taking any of our future Certification exams. In addition, the candidate may be decertified and test scores may be revoked.
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